What to do when an issue type is changed

Originally asked by Francis Martens (Exalate) on 18 June 2021 (original question)


Jira allows to move issues from one type to another.
We would like to move the corresponding issue on the remote system in the same way.
How can this be done


Answer by Daniel Carvajal on 18 June 2021

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Comments:

Francis Martens (Exalate) commented on 20 June 2021

Hi Daniel Carvajal

This approach is only possible if the configuration of both issue types is identical.
In this case we have 2 different configurations.

How would you implement following approach

  • When the target finds out that the issue type is changed on the source, unexalate and close the issue with a comment that a new issue will be created
  • Exalate again and add a comment on the twin what the old issue was