What does "Waiting for remote" mean

General Questions
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Originally asked by Juan Grases on 27 March 2020 (original question)

I have seen on the sync panel the “Waiting for remote” label. What does it mean exactly? What should I do if the status stays there and doesn’t move.

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Answer by Juan Grases on 27 March 2020

Excellent question Juan.

Waiting for remote means that the synchronisation is still in progress but now this side is waiting for the other side to process the sync. Normally, if you see this state for a long time, it means there an problem on the other side, this is what you can do:

  • Check on the other instance, if there is any exalate error. Exalate errors might be blocking the sync, normally the error should be clear enough for the user to understand how to fix it (usually by changing something in the incoming script). If the error is not clear enough, please create a question in this community
  • If there no errors on the other instance. Contact support.

Comments:

Francis Martens (Exalate) commented on 28 March 2020

I don’t have access on the other side.
who should I contact?

Juan Grases commented on 03 April 2020

You should contact someone with admin access on the other side.

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