After installation of Exalate, it is not available for configuration

General Questions
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Originally asked by Joanna Kwiatek Tokarz on 07 September 2021 (original question)

After installation of Exalate, it is not available for configuration. There is only a blank page with no field to provide a key or make a proper settings and connections to JIRA.

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Answer by Ariel Aguilar on 10 September 2021

Hi there,

For this particular issue, we suspect there is a network problem, it would be helpful if you can submit a support request to our Service Desk directly. Or just send an e-mail to support@exalate.com.

Kind regards,

Ariel