Synch ticket closure on different workflows

General Questions
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1

Originally asked by Mujtaba Shah on 07 June 2021 (original question)

Hi

Got synch set up and working for things like comments etc but can’t seem to get the workflow to update/close a connected ticket. I think it is due to the worklfows being different but is it possible to match two different statuses up for the purpose of synch?

Thanks

2

Answer by Daniel Carvajal on 07 June 2021

Hi Mujtaba

Yes this is possible, since your setup consist of 2 Jira Clouds, the method to do so is best described in our documentation here: https://docs.idalko.com/exalate/x/24srAQ

Cheers,