How can I sync a ServiceNow Custom Field and a Jira Custom Field?

General Questions
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Originally asked by Jorge Guadarrama on 24 September 2021 (original question)

Hello, I have one custom ServiceNow field, that contains some choices and a Jira Custom Field of type String.

How can I set up my incoming and outgoing? I’ve programmed everything on outgoing side.

ServiceNow Outgoing

replica.customFields.“Activo del Equipo” = entity.customFields.“Prioridad Jira”

Jira Incoming

issue.customFields.“Activo del Equipo”.value = replica.customFields.“Prioridad Jira”?.value

Is this ok? Does anyone know the correct sintax? Nothing seems to happen, nor even an error.

Comments:

Ariel Aguilar commented on 24 September 2021

Hi Jorge,

You should try:

ServiceNow Outgoing:

replica.customFields."Prioridad Jira" = entity.customFields."Prioridad Jira"

Jira Incoming:

issue.customFields."Activo del Equipo".value = replica.customFields."Prioridad Jira"?.value

Let me know if this works for you now.

Kind regards,

Ariel

Jorge Guadarrama commented on 24 September 2021

Hi Ariel,

Thank you for responding. It didn’t work.

What is the difference between using

replica.customFields.“Prioridad Jira” = entity.customFields.“Prioridad Jira”

and replica.customFields.“Prioridad Jira” = entity.u_prioridad_jira ?

Can I use the column name for my custom ServiceNow field?

Is there a way to log anything?

How can I verify if my custom field is being received by Jira?

I’m asking all this questions because the documentations is a bit incomplete.

Thanks

Jorge Guadarrama commented on 24 September 2021

This is my outgoing:

if (entity.tableName == "incident" && entity.assignment_group.display_value == 'Grupo 1') {

  replica.key = entity.key
  replica.summary = entity.short_description
  replica.description = entity.description
  replica.attachments = entity.attachments
  replica.comments = entity.comments
  replica.issuetype = 'Incident'
  replica.customFields."Prioridad Jira" = entity.customFields."Prioridad Jira"

}
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Answer by Jorge Guadarrama on 28 September 2021

This is for anyone that has the same problem:

I solved it using the following:

Outgoing

replica.u_prioridad_jira = entity.u_prioridad_jira

Incoming

entity.u_prioridad_jira = replica.u_prioridad_jira.value
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