Sync doesn't recognise name nor field ID for EPIC Link in sync script

General Questions
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1

Originally asked by Julie Metior on 23 June 2021 (original question)

Hi,

We’re syncing JIRA to JIRA and need to sync the Epic Link field but regardless of whether we’re using the field name or the field ID, the sync doesn’t sync the info.

We got the list of field names from the API to make sure we’re using the correct field naming, but alas no joy.

Has anyone else experienced this and if so what do we need to do to get this field to sync.

Thanks.

2

Answer by Mariia Horbatiuk on 25 June 2021

Hi Julie Metior

We suggest to use an external script to sync Epics for Jira on-prem.

Please see this support article : https://docs.idalko.com/exalate/x/oAF1Aw

If you are already using the external script, and you have an error that says something like this:

Cannot sync the Epic name field.

Then it’s probably related to the project settings. Most likely the Epic name is not assigned to the configuration screen that is used in the project.

Hope this helps!