Problem with internal comments synchronization

General Questions
, , , ,
1

Originally asked by Pawel on 18 October 2021 (original question)

While testing sync between Jira Server and Jira Cloud, we noticed an issue with internal comments synchronization.

In sync rules on both instances we added a restriction to sync only the public comments (replica.comments = issue.comments.findAll { !it.internal }).

But there is an issue when we add an internal comment in Cloud instance – they are synchronize to server instance.

Any ideas what could be the reason?

2

Answer by Ariel Aguilar on 18 October 2021

Hi Pawel,

In Jira Cloud are you also referring to Jira Service Desk? You may check if the Service Desk issues have a request type configured. You can refer to:

https://docs.idalko.com/exalate/x/GABzAg

Kind regards,

Ariel

Comments:

Pawel commented on 20 October 2021

Hi Ariel,

This was it. The problems did not have the request type field populated. Synchronization works correctly after filling in this field.

Thank you for help (old community)