Answer by Serhiy Onyshchenko on 06 March 2023
Moin, Hannes Bünger
Thanks for raising this on community 
I’d suggest to change the if(firstSync) block of the incoming sync of JSM side to not only set the issueType and project, but also set the Request Type (which should be matching the issue type):
if(firstSync) {
//... issue.typeName = ...
issue."Request Type" = "Get IT Help" // where Get IT Help should be replaced with the proper request type for the given issue type
}
This change to the script should help with all the newly synced issues.
For all the existing ones, I’m afraid the only way forward is to set the request type manually.
Let me know , how it goes,
Regards, Serhiy.
Comments:
Hannes Bünger commented on 06 March 2023
Hi Serhiy Onyshchenko,
I edited the sync script to include issue.``"Request Type" but it only gave me unexpected errors while syncing.
Prior to this i saw that my collegue used issue.customFields.“Request Type”. Unfortunately this doesn´t sync the request type.
Any idea?
Best regards,
Hannes
Serhiy Onyshchenko commented on 06 March 2023
Hello, Hannes Bünger , Might I ask you to share the incoming sync script here?
That way It’s going to be clearer, what we’re looking into here.
Hannes Bünger commented on 06 March 2023
Sure, here you go:
if(firstSync){
issue.projectKey = “FKOLA”
// Set type name from source issue, if not found set a default
issue.typeName = nodeHelper.getIssueType(replica.type?.name, issue.projectKey)?.name ?: “Submit a request or incident”
}
issue.summary = replica.summary
issue.description = replica.description ?: “No description provided”
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.labels = replica.labels
issue.issueLinks = replica.issueLinks
//issue.approvers = replica.approvers
/*
User Synchronization (Assignee/Reporter)
Set a Reporter/Assignee from the source side, if the user can’t be found set a default user
You can use this approach for custom fields of type User
def defaultUser = nodeHelper.getUserByEmail(“default@idalko.com”)
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email) ?: defaultUser
issue.assignee = nodeHelper.getUserByEmail(replica.assignee?.email) ?: defaultUser
*/
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email)
/*
Comment Synchronization
Sync comments with the original author if the user exists in the local instance
Remove original Comments sync line if you are using this approach
issue.comments = commentHelper.mergeComments(issue, replica){ it.executor = nodeHelper.getUserByEmail(it.author?.email) }
*/
/*
Status Synchronization
Sync status according to the mapping [remote issue status: local issue status]
If statuses are the same on both sides don’t include them in the mapping
def statusMapping = [“Open”:“New”, “To Do”:“Backlog”]
def remoteStatusName = replica.status.name
issue.setStatus(statusMapping[remoteStatusName] ?: remoteStatusName)
*/
def remoteStatusName = replica.status.name
issue.setStatus(remoteStatusName)
/*
Custom Fields
This line will sync Text, Option(s), Number, Date, Organization, and Labels CFs
For other types of CF check documentation
issue.customFields.“CF Name”.value = replica.customFields.“CF Name”.value
*/
issue.customFields.“IssueTypeSync”.value = replica.customFields.“IssueTypeSync”.value
issue.customFields.“XXX_ReporterSync”.value = replica.reporter?.email
issue.customFields.“Request Type”.value = replica.customFields.“Request Type”?.value
/*
Component Syncronization
*/
issue.components = replica.components.collect {
component ->
nodeHelper.createComponent(
issue,
component.name,
component.description,
component.leadKey,
component.assigneeType?.name()
)
}
//debug.error()
Serhiy Onyshchenko commented on 08 March 2023
Alright, here’s my suggestion applied
if(firstSync){
issue.projectKey = "FKOLA"
// Set type name from source issue, if not found set a default
issue.typeName = "Submit a request or incident"
def issueTypeToRequestType = [
"Submit a request or incident" : "Get IT Help",
]
issue."Request Type" = issueTypeToRequestType[issue.typeName] ?: "Get IT Help"
}
issue.summary = replica.summary
issue.description = replica.description ?: "No description provided"
issue.comments = commentHelper.mergeComments(issue, replica)
issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.labels = replica.labels
issue.issueLinks = replica.issueLinks
//issue.approvers = replica.approvers
issue.reporter = nodeHelper.getUserByEmail(replica.reporter?.email)
def remoteStatusName = replica.status.name
issue.setStatus(remoteStatusName)
issue.customFields."IssueTypeSync".value = replica.customFields."IssueTypeSync".value
issue.customFields."XXX_ReporterSync".value = replica.reporter?.email
issue.customFields."Request Type".value = replica.customFields."Request Type"?.value
/*
Component Syncronization
*/
issue.components = replica.components.collect {
component ->
nodeHelper.createComponent(
issue,
component.name,
component.description,
component.leadKey,
component.assigneeType?.name()
)
}
//debug.error()
In this case I’m setting the request type “Get IT Help” if the issue type is “Submit a request or incident”. Please, replace with an appropriate Request type for this issue type.
Could I also ask to share the error that happens with such rules?
Regards, Serhiy.