How do differentiate between internal and external comments in JIRA cloud?

Originally asked by Abhijit Shanbhag on 24 February 2021 (original question)



Answer by Sam Lauwers on 04 March 2021

Hi Francis,

How can we prevent the internal comments from being synchronized?


Answer by Francis Martens (Exalate) on 24 February 2021

Is this Jira ServiceDesk or JIra Software

For Jira ServiceDesk - every comment has an attribute ‘internal’ which is set to true for internal comments
For Jira Software - comments can be restricted using role or group. These are also part of the attributes

Check the comment object for more details


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