Originally asked by Vedant Kulkarni on 21 April 2022 (original question)
Hi There,
Could you please confirm whether we are doing it correctly? We are trying with following Sync rules but incidents are not getting created in SNow.
Jira Outgoing Sync:
replica.issuetype = issue.issuetype
replica.summary = issue.summary
replica.service_offering = issue.customFields."Service type"
replica.priority = issue.priority
replica.urgency = issue.customFields."customfield_10115"
replica.impact = issue.customFields."customfield_10109"
replica.assignment_group = issue.customFields."Assignment Group"
SNOW Incoming Sync:
if(firstSync)
{
entity.tableName = "incident"
entity.u_type = "Incident"
entity.short_description = replica.summary
entity.service_offering = replica.service_offering.value
entity.assignment_group = replica.assignment_group.value
}
Thanks