It doesn't synchronize changes to edited or deleted comments from Jira to Zendesk

General Questions
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1

Originally asked by Fran Sánchez on 21 February 2022 (original question)

What is the reason for not updating my edited or deleted comments in Jira to Zendesk? In the Zendesk to Jira direction it works correctly and the code I have is the very similar on both sides.

606×317 16 KB

what is the problem?

incoming Jira side:

issue.attachments  = attachmentHelper.mergeAttachments(issue, replica)
issue.comments = commentHelper.mergeComments(issue, replica, {
    comment -> comment
    
    longString = comment.body.length()
    lastPosExSign = comment.body.lastIndexOf('!')
    if(lastPosExSign != -1) {
        lastLastPosExSign = comment.body.substring(lastPosExSign-1,lastPosExSign)
        beforeLastPosExSign = comment.body.lastIndexOf('!',longString-2);
        if(beforeLastPosExSign != -1 && lastLastPosExSign != '\\') {
            comment.body = comment.body.substring(0,beforeLastPosExSign)
        }
    }
    
    comment.body = replica.reporter.displayName + " comentó: \n\n" + comment.body + "\n"
}
)

incoming Zendesk side:

issue.attachments = attachmentHelper.mergeAttachments(issue, replica)
issue.comments = commentHelper.mergeComments(issue, replica, {
    comment -> comment
    if (comment.internal) {
      comment.internal = true
    } else {
      comment.internal = false
    
    }

    longString = comment.body.length()
    lastPosExSign = comment.body.lastIndexOf('!')

    if(lastPosExSign != -1) {

        lastLastPosExSign = comment.body.substring(lastPosExSign-1,lastPosExSign)
        beforeLastPosExSign = comment.body.lastIndexOf('!',longString-2);
        if(beforeLastPosExSign != -1 && lastLastPosExSign != '\\') {

            comment.body = comment.body.substring(0,beforeLastPosExSign)
        }
    }
    
    comment.body = comment.author.displayName + " comentó: \n" + comment.body + "\n"
}
)

Could you help me please? could it be something about permissions in Zendesk?

Thanks