Issue with sync between jira and zendesk

General Questions
1

POC-3346 We have a ticket open for the following issue. You can find more details there. We are getting following error - * Impact: ISSUE

  • Local entity: ERP-41400
  • Remote entity: 106608
  • Connection: Zendesk_CATI_to_Jira_Camp
  • Error type: Update issue error
  • Error Creation Time: Jun 13, 2025 16:23:20
  • Error Detail Message: Could not update issue ERP-41400 with id 309579: Field components: Field ‘components’ cannot be set. It is not on the appropriate screen, or unknown.; Field fixVersions: Field ‘fixVersions’ cannot be set. It is not on the appropriate screen, or unknown.; Field versions: Field ‘versions’ cannot be set. It is not on the appropriate screen, or unknown.; Field labels: Field ‘labels’ cannot be set. It is not on the appropriate screen, or unknown.. Check the documentation for more details.
  • Error Stack Trace: jcloudnode.services.jcloud.exception.UpdateIssueJiraCloudException: Could not update issue ERP-41400 with id 309579: Field components: Field ‘components’ cannot be set. It is not on the appropriate screen, or unknown.; Field fixVersions: Field ‘fixVersions’ cannot be set. It is not on the appropriate screen, or unknown.; Field versions: Field ‘versions’ cannot be set. It is not on the appropriate screen, or unknown.; Field labels: Field ‘labels’ cannot be set. It is not on the appropriate screen, or unknown.. at jcloudnode.services.node.JCloudTrackerExceptionCategoryService.generateUpdateIssueJiraCloudTrackerException(JCloudTrackerExceptionCategoryService.scala:514) at jcloudnode.services.jcloud.transport.JCloudClient.$anonfun$updateIssue$5(JCloudClient.scala:881) at jcloudnode.services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:238) at jcloudnode.services.jcloud.transport.JCloudRestErrorHandlingService$$anonfun$recoverFromRestExceptionToJiraCloudTrackerExceptionOrBugException$1.applyOrElse(JCloudRestErrorHandlingService.scala:231) at scala.concurrent.impl.Promise$Transformation.run(Promise.scala:490) at akka.dispatch.BatchingExecutor$AbstractBatch.processBatch(BatchingExecutor.scala:63) at akka.dispatch.BatchingExecutor$BlockableBatch.$anonfun$run$1(BatchingExecutor.scala:100) at scala.runtime.java8.JFunction0$mcV$sp.apply(JFunction0$mcV$sp.scala:18) at scala.concurrent.BlockContext$.withBlockContext(BlockContext.scala:94) at akka.dispatch.BatchingExecutor$BlockableBatch.run(BatchingExecutor.scala:100) at akka.dispatch.TaskInvocation.run(AbstractDispatcher.scala:49) at akka.dispatch.ForkJoinExecutorConfigurator$AkkaForkJoinTask.exec(ForkJoinExecutorConfigurator.scala:48) at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:373) at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1182) at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1655) at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1622) at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:165) Caused by: com.exalate.domain.exception.issuetracker.BadRequestTrackerRestException: Field components: Field ‘components’ cannot be set. It is not on the appropriate screen, or unknown.; Field fixVersions: Field ‘fixVersions’ cannot be set. It is not on the appropriate screen, or unknown.; Field versions: Field ‘versions’ cannot be set. It is not on the appropriate screen, or unknown.; Field labels: Field ‘labels’ cannot be set. It is not on the appropriate screen, or unknown.. at jcloudnode.services.jcloud.transport.JCloudRestErrorHandlingService$.handleTrackerFourZeroZeroAndHigherRestResponse(JCloudRestErrorHandlingService.scala:111) at jcloudnode.services.jcloud.transport.JCloudRestErrorHandlingService$.filterTrackerRestErrorResponse(JCloudRestErrorHandlingService.scala:95) at jcloudnode.services.jcloud.transport.JCloudClient.$anonfun$updateIssue$3(JCloudClient.scala:874) at scala.concurrent.impl.Promise$Transformation.run(Promise.scala:470) … 12 more
  • Incoming sync data:
    Summary: Unable to Connect, RDP Connection Closing
    1.Entity Key:* 106608(id: 106608)
    2.Encoded payload:* 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
3

@Christophe_De_Beule Hi Christophe, I have created this community thread. Do you think you can look into this. Thank you

4

Thank you for reaching out.
The error you’re encountering typically occurs when trying to update fields that are not available or cannot be modified due to the current configuration in Jira. Specifically, the fields you’re trying to update—components, fixVersions, versions, and labels—are not appearing in the appropriate screen or are restricted.

Here are a few things to check:

  1. Screen Configuration: Make sure that the fields you’re trying to update are included in the screen configuration used for editing or transitioning the issue. If they are not present, they cannot be updated.
  2. Field Configuration Scheme: Ensure that the fields are part of the field configuration scheme for the project and issue type you’re working with.
  3. Workflow Conditions: If the error happens during a workflow transition, check if there are any conditions in the workflow that prevent modifying these fields at that particular stage.

To resolve this issue, I recommend reviewing the above settings in Jira’s administration section.
Or you can try to comment out these fields and retry the error.

I hope this helps.
Kind regards,
Christophe De Beule

5

Hi @Christophe_De_Beule , Thank you for your response. I validated all the settings as per your suggestions.

  1. I checked fields in the following screens - View and Edit Task Items, Create Task Items, View and Edit Task Items. The following fields are present: components, Fix versions, and labels.
  • Please note that the field appears as “Fix Versions” (capitalized) in the UI—not fixVersions as referenced in the error/debug logs.
  • The field versions is not present on any of the screens I checked.
  1. I’ve reviewed the Field Configuration for ERP used by our project and issue types. Here is what I found:
  • components – Present
  • fixVersions (displayed as “Fix Versions”) – Present
  • versions – Missing from the field configuration
  • labels – Present
  1. I reviewed the workflow transitions involved in the issue updates:
  • “Start Work” (Pending → In Progress) has one condition: only users with the Assignable User permission can execute it.
  • “Ready for Validation” (In Progress → Validation) has no conditions or validators, so it shouldn’t block field updates.
    Also, I tried to comment out all the sections related to the error but it was still throwing the same error.
6

@Christophe_De_Beule Any update