Originally asked by user-a4706 on 10 January 2021 (original question)
We have ServiceNow and Jira synchronized using Exalate.
Is there a way to delete or change issue status in Jira when the issue in ServiceNow gets deleted?
Answer by user-a4706 on 26 January 2021
ok, but what if I want to, just for example, change the status in Jira, when an issue in ServiceNow gets deleted?
Also, the same vice-versa, change the status in Snow when an issue in Jira gets deleted.
Can Exalate “catch” such delete event?
Answer by Francis Martens (Exalate) on 10 January 2021
Yes there is.
You can use the Post Exalate Processor which is available on the Jira On Premise add-on
The last example shows how to act on the fact that the servicenow issue is deleted.
Note that this is an early access feature, so YMMV