I need to bulk unexalate several jira cards but before unexalate them I need to know the ServiceNow ticket number related to that card, how can I achive this two things?
Why do you need to know the ServiceNow ticket number before unexalating the Jira issues? Are you trying to create a list of connected issue pairs between ServiceNow and Jira before disconnecting them?
For bulk unexalate operation, the idea is simply to first group the issues you want to disconnect using a trigger with a JQL filter. Once that trigger identifies the relevant issues, Exalate gives you the option to unexalate all of them at once directly from the trigger view via the three-dot menu.
Documentation: Bulk Unexalate Operation | Exalate Classic
Hi Javier, Im trying to get the Servicenow ticket because those tickets need to be cancelled as tehy won’t be worked on. also, could you provide an example of the JQL filter, just to make sure I get it correctly