Is there a way to synchronize Requested For field in Catalog Task item in ServiceNow

General Questions
, , ,
1

Originally asked by Dhiren Notani on 02 May 2022 (original question)

I am trying to synchronize catalog task from ServiceNow to Task in Jira and unable to map ‘Requested For’.

I am getting this in the Rest API response

"request": {
      "link": "https://ven03945.service-now.com/api/now/table/sc_request/0898e140876733009ffb8467a7cb0bb8",
      "value": "0898e140876733009ffb8467a7cb0bb8"
    },  
  
and tried this code in my outgoing sync.  
replica.request = catalogTask.request.display_value  
  
  
In the incoming sync, the value is blank (Checked this by deliberately generating an error for this in the incoming sync).  
I tried the same for Request Item field and that seems to be working fine.  
  
I even referred this documentation link but found that 'Requested for' sync detail is not mentioned there.  
<https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization>  
  
Can someone guide me on this?  
  
Thanks.

Comments:

Harold Oconitrillo commented on 10 May 2022

Hi Dhiren,

Can you please try as per below documentation?

https://docs.idalko.com/exalate/x/pQruAg

Feel free to contact us back for further questions.

Kind regards,

Dhiren Notani commented on 10 May 2022

Hi Harold Oconitrillo ,

I already tried with that but it does not seem to be working for me.

Also, I referred this documentation

https://docs.idalko.com/exalate/display/ED/ServiceNow%3A+fields+and+entities+available+for+synchronization

where it has no variable available for Requested_for field in the catalog task in servicenow.

Thanks,

Dhiren