How do I sync Request from ServiceNow to Jira?

Use Case
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1

Originally asked by Dhiren Notani on 23 April 2022 (original question)

I tried with this logic in the outgoing sync in ServiecNow side.

if(entity.tableName == “sc_request”) {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
replica.attachments = entity.attachments
replica.comments = entity.comments
replica.state = entity.state
}

The internal name of Request is sc_request and I got this from ‘Tables’ section.

I tried to exalate this ticket, but it’s not working due to some reason. Please let me know how do I sync this.

Thanks,

Dhiren

2

Answer by Francis Martens (Exalate) on 23 April 2022

Hi Dhiren Notani

  • What is not working?
  • Did you try it with the entity sync status form (in the exalate console)
  • Is the trigger selecting the right records
  • What else did you tried

Comments:

Dhiren Notani commented on 23 April 2022

Hi Francis Martens (Exalate)

The Request entity from ServiceNow is not getting synced to Jira

Yes, I tried it with the manual mode using entity sync status form (with entity as sc_request)

Trigger is selecting the records, as I tapped on bulk exalate and a popup was seen and it said you are about to exalate 1 record.

I tried all this but still the status of synchronization was not changed. (It remained ‘Not Synchronized’ even with manual mode).

if(entity.tableName == “sc_request”) {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
replica.attachments = entity.attachments
replica.comments = entity.comments
replica.state = entity.state
}

This was my outgoing script in ServiceNow.

For Jira incoming, it was the out-of-the-box script.

Thanks,

Dhiren