Is it possible to just sync a field from both end but ticket should create just from one end?

General Questions
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Originally asked by Nicketa on 07 July 2022 (original question)

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Answer by Syed Majid Hassan on 07 July 2022

Hi Nicketa,

Sure this is very possible!

You can set up triggers from one end of the connection to ensure that tickets from that end are automatically sent over to the remote side. By the same token, you should not create any triggers on the remote side so that no issues are replicated from that side.

Once the ticket is Exalated from one end (either via trigger or manually), both tickets are aware of each other and will continue to sync bidirectionally until you break the link between the two.

Please let me know if this clarifies your question.

Thanks

Majid

Comments:

Nicketa commented on 08 July 2022

Thanks Majjid. Disabling trigger worked for me.

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