Force synchronization of all the tickets after updating the synch rules

General Questions
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1

Originally asked by Pasquale Scandurra on 30 January 2023 (original question)

Hi,

I’ve realized that all the comments on one side (Cloud) haven’t been cloned on the other side (Server).

Now I’ve updated the synch rules and I need to trigger ticket synchronization for all the project.

How shall I do?

Many thanks, Pas

2

Answer by Serhiy Onyshchenko on 01 February 2023

Hey, Pasquale Scandurra
Thanks for asking here :smile:

Here’s the guide:

  1. make sure to change something in the outgoing sync too (so that replica variable is different once it runs)
  2. create a trigger (can be created as disabled) that matches all the issues under sync
  3. use Bulk Exalate operation on that trigger

Let me know if you have any further questions.
Regards, Serhiy.