Hey Unknown User (sergii.kozheletskyi)
Harold Oconitrillo was too kind to post the question on my behalf. As we need those events I already asked Support to change the env variable. So thanks for that. One additional suggestion on my side.
Could it be possible that there is a third option, so not commenting events enabled or disabled but that they are synchronized e.g. once a day?.
Hey, Harold Oconitrillo , since commenting events (as well as work logging events) are one of the most active events that happen in Jira, by default we disable for all the customers Exalate executing triggers on those events (otherwise, the load on Exalate may become very intense).
Please contact the Exalate support so that they’d set WEBHOOK_OPTIMIZATION_ENABLED=false environment variable for your Exalate instance.