How to synchronize multi-domain SNOW instance with Jira Service Desk?

General Questions
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Originally asked by Vedant Kulkarni on 17 February 2022 (original question)

Hi There,

I’m not a SNOW expert but after exploring the Exalate docs I understood that we can use query search at the SNOW end, but I’m not sure whether it will work for domain separation SNOW instance. Is there any use case already been covered?

It would be great if someone have input on this query.

Thanks

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Answer by Francis Martens (Exalate) on 17 February 2022

Thanks Lars Tange

According to
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/company-and-domain-separation/concept/domain-sep-plugin.html

Domain separation will add a column ‘sys_domain’ to the task table, and that needs to be taken into account for any create and update transaction. This column can be manipulated in the incoming sync script to ensure it contains the proper information.

Bottomline is that ymmv and you will have to experiment with the setup.

Comments:

Vedant Kulkarni commented on 17 February 2022

Thanks Francis Martens (Exalate). I think this clarifies our query.

However we would need to perform some experiments using ‘sys_domain’ column.

Francis Martens (Exalate) commented on 17 February 2022

Yes indeed.

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Answer by Lars Tange on 17 February 2022

Assuming that the user you have created for the integration has access to data in all domains, it should not be an issue. Exalate is basically just using servicenows regular table APIs

Comments:

Vedant Kulkarni commented on 17 February 2022

thanks for the response Lars Tange.

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