How to Synchronize comments with author in RITM (Request Item) on ServiceNow?

General Questions
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1

Originally asked by Samanta Peixoto on 21 January 2023 (original question)

Hi,

I’m trying to get the author of Jira’s comment and comment to Service Now.

I used the script below for incidents and it worked, but for requests the error occurs: No such property: issue for class: Script485

//Comments
entity.comments = commentHelper.mergeComments(issue, replica,                      
                    {
                       comment ->
                       comment.body =
                          "[" + comment.author.displayName +
                                  "  | email: " + comment.author.email + "]" +
                                  " comentou: \n" +
                          comment.body + "\n" 
                    }
)

How to Synchronize comments with author in RITM (Request Item) on ServiceNow?

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2

Answer by Jillani Fazal on 27 January 2023

Hi Samanta Peixoto

You can check this doc: https://docs.exalate.com/docs/how-to-sync-comments-in-servicenow

Also, you can try something like this first:

requestItem.comments += replica.addedComments

requestItem.comments += commentHelper.mergeComments(issue, replica,
{
comment ->
comment.body =
"[" + comment.author.displayName +
" | email: " + comment.author.email + "]" +
" comentou: \n" +
comment.body + "\n"
}
)

I hope you will find the shared information useful.

BR,

Jillani