Originally asked by Jose Lobo on 23 September 2020 (original question)
How do I sync comments so that the author appears as the one that made the comment as opposed to the ExalateIntegration user?
This is for both directions. Jira to SNow and SNow to Jira.
Answer by Robert Horan on 22 November 2021
Regarding this piece: For Jira to SNow comment passing, currently the author can’t be passed. However, you can do a workaround by “building” a comment with the Jira author in it and pass that to SNow.
How does one go about building a comment with the Jira author in it? I have been searching high and low for this answer.
Answer by Angelo Surian on 07 October 2020
For Jira to SNow comment passing, currently the author can’t be passed. However, you can do a workaround by “building” a comment with the Jira author in it and pass that to SNow.
For SNow to Jira, passing the author works well using the following code. Note this code will only work if the SNow username matches the Jira user email.
SNow Outgoing Sync:
replica.comments = “entityType”.comments
e.g. replica.comments = incident.comments
Jira Incoming Sync:
issue.comments = commentHelper.mergeComments(issue, replica){ it.executor = nodeHelper.getUserByEmail(it.author?.username) }