Hi there,
While comments are flying nicely between ServiceNow INCs and JIRA, the same can not be said of the comments from our RITMs. We have a custom field for our IT Work Notes, a Journal Entry field named u_journal_2. No matter what I try it seems to throw up an error of some kind, either a type mismatch (String instead of List) or, and currently, No such property: issue for class: Script355.
I have followed the guide on " How to Sync Comments in Jira Cloud", trying replacing the “replica.comments” to “replica.u_journal_2” but it either doesn’t work or there is an error.
I feel like I have tried everything but it might be that I am not understanding what it is trying to do properly. Any help would be much appreciated!