Originally asked by Pablo Serra on 29 September 2021 (original question)
Hi There,
We have setup a connection between Zendesk and Jira. Tickets are originated on Zendesk, then synced to Jira.
We are not being able to synchronize priority fields, although the values are the same on both systems.
Any ideas?
Answer by Mariia Onyshchenko on 29 September 2021
Hi Pablo,
So you say you already tried the guide from the documentation, but it didn’t work?
(https://docs.idalko.com/exalate/display/ED/How+to+sync+priority+field)
Hi Mariia Onyshchenko , thanks for your reply.
I’ve checked the guide and if im not mistaken we’ve just missed adding the filter on the source (Zendesk), since the values of the priorities are the same on both instances. Is this correct? Although, I’m not sure exactly where to configure de Outgoing sync.
Hey Pablo Serra
You will need to follow the documentation and still add scripts on the destination side as you see here:
