We are trying to Integrate ServiceNow and Zendesk but can't get the Priority field to update. Get the error "Priority is invalid, Priority cannot be blank"

General Questions
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1

Originally asked by Champ Yarbrough on 15 November 2020 (original question)

I can’t seem to get the Priority field to update when it changes on either the SN or the ZD side.

I have tried

def priorityMapping = [
// remote side priority <-> local side priority
“Critical” : “Urgent”,
“Important” : “High”,
“Normal” : “Normal”,
“Informational” : “Low”
]
def priorityName = priorityMapping[replica.priority?.name] ?: “Normal” // set default priority in case the proper urgency could not be found
issue.priority = nodeHelper.getPriority(“Normal”) //priorityName)
*/

Along with many other iterations.

Any help would be much appreciated

Champ

2

Answer by Francis Martens (Exalate) on 15 November 2020

Champ Yarbrough

  • What side is this code sample - ServiceNow or Zendesk
  • What field is the priority field
  • What are the allowed values