How to sync Insight field?

General Questions
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1

Originally asked by Jillani Fazal on 28 July 2022 (original question)

Hi,

I have tried instructions on this https://docs.idalko.com/exalate/display/ED/How+to+sync+Insight+custom+fields#HowtosyncInsightcustomfields-SyncinganInsightcustomfield page to sync Insight custom field value to ticket what is created with Exalate.

  • Ticket is created to same project
  • Insight custom field is on create screen
  • Insight custom field “Application - All” should be synched as following text
    • “This tab details out what information has been synchronised from the remote issue Issue from: SDC using connection: SDI_to_SDC“ is shown and field is in there as shown in screenshot. But value isn’t in ticket custom field.

Looking forward to the input on it.

2

Answer by Juho Pekonen on 28 July 2022

Please review my script:

// SETTINGS
final def insightCustomFieldName = "Application - All"
 // END SETTINGS

issue.customFields[insightCustomFieldName].value = replica.customKeys."Application - All".collect {
 String vStr ->
  def cfm = com.atlassian.jira.component.ComponentAccessor.getCustomFieldManager()
 def cf = cfm.getCustomFieldObject(issue.customFields[insightCustomFieldName].id)
 def cft = cf.getCustomFieldType()
 def v = cft.getSingularObjectFromString(vStr)
 v
}
3

Answer by Jillani Fazal on 28 July 2022

Hi Juho,

Please refer to these link and I hope you will find them useful:

Insight custom field values sync for two Jira Servers (old community)

How to map the values of insight custom field with values of radio button custom field? (old community)

4

Answer by Jillani Fazal on 28 July 2022

Hi Juho,

Would it be possible for you to share the incoming/outgoing script, please?