Originally asked by Jorden Van Bogaert on 20 September 2021 (original question)
Hi
We are looking into syncing a catalog task from ServiceNow to Jira.
However, the catalog task has a section “variables” where more fields are stored with data. Unlike the normal fields on the catalog task, I’m unable to directly get their value by their system name.
Is there a way to get the values for the variables?
Thanks in advance
Answer by Francis Martens (Exalate) on 20 September 2021
Jorden Van Bogaert
Check Retrieve a list of variable for a RITM (old community) if going to match your need.
Thanks a lot! (old community)
Answer by Archita Gupta on 05 October 2021
How to get the reference field value instead of sys id from the catalog task variables? e.g. in the requested by variable, I am getting sys id instead of user’s name. Code I am using is
catalogTask.request_item = nodeHelper.getReference(“sys_user”, “sys_id”, ${sys_id})?.sys_id
replica.variables = buildVariablesMap(catalogTask.request_item.display_value)
Hey Archita,
Francis Martens (Exalate) answered this in your other community post.
Best,
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