Question
We have multiple custom fields in Service Now that appear on the Details Entered tab (see below):
Can these be synchronised with Jira Cloud?
These are variables, and yes they can be but slightly more complicated.
@mathieu do you have something handy to send these out to Jira handy please?
Dear @cbrooks
This is a very nice use-case and perfectly possible with Exalate.
Are you using the script mode?
If yes, can you please use this code in the outgoing sync;
Map<String, String> buildVariablesMap(String requestItemNumber) {
def limitResult = 20
def Map<String, Object> result = [:]
def response
// lookup all options associated to this number
response = httpClient.get("/api/now/table/sc_item_option_mtom?sysparm_query=request_item.number=${requestItemNumber}&sysparm_limit=${limitResult}")
if (!response || !response.result) return null // ignore if there are no results
// For each of the options, lookup corresponding question and add to the result map
response.result.each {
def optionSysId = it.sc_item_option?.value
def optionDetails = httpClient.get("/api/now/table/sc_item_option/${optionSysId}")
if (!optionDetails || !optionDetails.result) return // ignore - the option itself is not found
def itemOptionNew = optionDetails?.result?.item_option_new?.value
if (!itemOptionNew) return // ignore - link to question not found
def itemOptionNewDetails = httpClient.get("/api/now/table/item_option_new/${itemOptionNew}")
if (!itemOptionNewDetails || !itemOptionNewDetails.result) return // ignore - the question is not found
def value1
if(itemOptionNewDetails.result.question_text.equals("List of Reviewers?"))
{
def allref=optionDetails.result.value
String[] str
def allEmail=[]
str = allref.split(',')
for( String s : str )
{
allEmail.add(nodeHelper.getReference("sys_user", "sys_id", s)?.email)
}
value1=allEmail.join(",")
}
else
{
value1=optionDetails.result.value
}
result.put ( itemOptionNewDetails.result.question_text,value1)
}
return result
}
if(entity.tableName == "sc_req_item") {
replica.key = entity.key
replica.summary = entity.short_description
replica.description = entity.description
replica.attachments = entity.attachments
replica.comments = entity.comments
replica.state = entity.state
replica.variables = buildVariablesMap(entity.key)
}
if(entity.tableName == "sc_task") {
replica.summary = entity.short_description
replica.key = entity.key
replica.component = "Other/Comp"
replica.description = entity.description
replica.priority = entity.priority
replica.attachments = entity.attachments
replica.customField = "Other"
def ritmKey = entity.request_item?.display_value.toString() // If the entity is a Catalog Task
replica.variables = buildVariablesMap("${ritmKey}")
}
Please let me know how it goes.
Thank you and have a great day.
Kind regards,
Mathieu Lepoutre
Hi
Many thanks for your prompt response. I am getting the following in my local entity sync status on Service Now:
{
“version”: {
“major”: 1,
“minor”: 14,
“patch”: 0
},
“hubIssue”: {
“number”: “RITM171610”,
“type_name”: “sc_req_item”,
“opened_by”: {
“display_value”: “Colin Brooks”,
“link”: “https://nhbcdev.service-now.com/api/now/v2/table/sys_user/75bec7ab1b785d100a3cb8c8dc4bcb1b”,
“scala$collection$convert$JavaCollectionWrappers$MapWrapper$$underlying”: {}
},
“u_item_state”: “Pending”,
“state”: “Open”,
“voters”: ,
“fixVersions”: ,
“internalMap”: {
“number”: “RITM171610”,
“type_name”: “sc_req_item”,
“opened_by”: {
“display_value”: “Colin Brooks”,
“link”: “https://nhbcdev.service-now.com/api/now/v2/table/sys_user/75bec7ab1b785d100a3cb8c8dc4bcb1b”,
“scala$collection$convert$JavaCollectionWrappers$MapWrapper$$underlying”: {}
},
“u_item_state”: “Pending”,
“state”: “Open”
},
“labels”: ,
“customKeys”: {},
“entityProperties”: {},
“components”: ,
“attachments”: ,
“customFields”: {},
“eventTriggerContext”: {},
“description”: “”,
“watchers”: ,
“key”: “RITM171610”,
“summary”: “Tableau Access Request”,
“comments”: ,
“workLogs”: ,
“affectedVersions”:
},
“issueUrl”: “MyIT MyIT (DEV)”
}
I don’t think the script is working?
Kind regards
Colin
Dear @cbrooks
Can you please change the function to this one:
// This function will fetch all the variables in the given RITM
Map<String, String> buildVarsMap(requestItemNumber, limitResult) {
def Map<String, Object> result = [:]
// lookup all options associated to this number
//debug.error(requestItemNumber.toString())
def optionList = httpClient.get("/api/now/table/sc_item_option_mtom?sysparm_query=request_item.number=${requestItemNumber}&sysparm_limit=${limitResult}")
// debug.error(optionList.toString())
if (!optionList || !optionList.result) return null // ignore if there are no results
// For each of the options, lookup corresponding question and add to the result map
optionList.result.each {
def optionSysId = it.sc_item_option?.value
def optionDetails = httpClient.get("/api/now/table/sc_item_option/${optionSysId}")
if (!optionDetails || !optionDetails.result) return // ignore - the option itself is not found
def itemOptionNew = optionDetails?.result?.item_option_new?.value
if (!itemOptionNew) return // ignore - link to question not found
def itemOptionNewDetails = httpClient.get("/api/now/table/item_option_new/${itemOptionNew}")
if (!itemOptionNewDetails || !itemOptionNewDetails.result) return // ignore - the question is not found
def optionsDetails = getUserNames(optionDetails.result.value) ?: optionDetails.result.value
result.put ( itemOptionNewDetails.result.question_text, optionsDetails)
}
return result
}
And then you can reference it in sc_req_item codeblock like so:
replica.variables = buildVarsMap(entity.key, 20)
Thank you and have a great day.
Kind regards,
Mathieu Lepoutre
Hi Mathieu
We have tried the script and we are still unable to export the variables. We have used the debug error and get the following:
for :
def optionList = httpClient.get(“/api/now/table/sc_item_option_mtom?sysparm_query=request_item.number=${requestItemNumber}&sysparm_limit=${limitResult}”)
debug.error(optionList.toString())
Is this where the issue is?
Dear @cbrooks
Yes, that’s correct.
Can you please comment out that statement?
Thank you and have a great day.
Kind regards,
Mathieu Lepoutre
Hi
When we ran the new function you provided we were not getting any results. So we tried uncommenting the debug errors to see where it was going wrong. Not sure how how to proceed?
Can you please review the Replica on the incoming side. Does it contains the replica.variables object?
Dear @Majid
Colin and me went on a meeting and it turns out that his Proxy User for Exalate for Servicenow does not have the right permissions to view the rest api result. This is why there are no variables in the outgoing replica.
For future reference, please make sure that the Proxy User has these permissions:
Thank you and have a great day.
Kind regards,
Mathieu Lepoutre
2 Likes
Perfecto!
Thanks for update!
1 Like
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