How to set automatically set start date when exalate create an issue while it syncs

Originally asked by dongyo kang on 28 December 2022 (original question)


Is there way to set a Start date in Jira cloud when Exalate creates an issue while it syncs from Github.
I have a connection between Jira Cloud and Github, and I want auto setting for start date in Jira Cloud when it sync and creates a issue from Github?

Can I get some help with it?


Comments:

Support commented on 30 December 2022

Please check the example detailed in the how to Sync Date/DateTime Custom Fields in Jira Cloud article to implement the Outgoing sync for the Jira source side. Also, verify the information shared about GitHub Fields and Entities available for Synchronization.

Answer by Dhiren Notani on 04 January 2023

Hi dongyo kang , can you please try something like this?

GitHub Outgoing Sync
replica.created = issue.created

Jira Incoming Sync
issue.customFields.“Start date”.value = issue.created

This will sync the issue created date from GitHub to Jira. As I believe you are using Triggers for automation so in that case the date would remain the same.

Do let me know if you face any issues in this.

Thanks,

Dhiren