How to set automatically set start date when exalate create an issue while it syncs

General Questions
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1

Originally asked by dongyo kang on 28 December 2022 (original question)

Is there way to set a Start date in Jira cloud when Exalate creates an issue while it syncs from Github.
I have a connection between Jira Cloud and Github, and I want auto setting for start date in Jira Cloud when it sync and creates a issue from Github?

Can I get some help with it?

Comments:

Support commented on 30 December 2022

Please check the example detailed in the how to Sync Date/DateTime Custom Fields in Jira Cloud article to implement the Outgoing sync for the Jira source side. Also, verify the information shared about GitHub Fields and Entities available for Synchronization.

2

Answer by Dhiren Notani on 04 January 2023

Hi dongyo kang , can you please try something like this?

GitHub Outgoing Sync
replica.created = issue.created

Jira Incoming Sync
issue.customFields.“Start date”.value = issue.created

This will sync the issue created date from GitHub to Jira. As I believe you are using Triggers for automation so in that case the date would remain the same.

Do let me know if you face any issues in this.

Thanks,

Dhiren