Sync Issues Between Projects in Same Instance

Originally asked by Becky S on 07 August 2020 (original question)


Hi! I’m having trouble getting the add-on to copy an issue over to another project. I’ve added a post function in the workflow in the origin project behind the issue type we want to move over and have set a trigger in Exalate with JQL, but the issue never makes a copy in the target project, even after running the transition with the post function behind it. We’re thinking maybe we have to set the destination project in the sync rules, but we’re a little confused on how to do that. Would any one be able to assist us with that?

Thank you!Source: Jira Server/Datacenter (old community)


Answer by Francis Martens (Exalate) on 10 August 2020

Hello Becky S

Can you describe the setup in terms of instances, connections that you have set up

do you see synchronisation transactions occurring

are there any errors that popup in the error list,

Let me know