How to clear an item from the sync queue

General Questions
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1

Originally asked by Danny Powell on 21 June 2021 (original question)

There was an error syncing an issue, the incoming payload is invalid. I want to clear the item from the sync queue but there doesn’t seem to be a way.

I did try a cleanup but this errored with…

java.lang.NullPointerException at com.exalate.persistence.cleanup.CleanUpReplicationPersistence.cleanUpSyncRequestAndContext(CleanUpReplicationPersistence.java:88) at com.exalate.cleanup.CleanUpService.handleProcessed(CleanUpService.java:151)

So now I have 2 items blocking in the sync queue…

2

Answer by Danny Powell on 21 June 2021

done EASE-9411

3

Answer by Francis Martens (Exalate) on 21 June 2021

Hi Danny Powell

Please raise a ticket at https://support.idalko.com/servicedesk/customer/portal/8, we’ll provide a method to clear the sync - please add an exalate support zip.

Francis