Is it possible to configure ServiceNow to use the “standard_change_view” form view for the change request, when the Change Type field in Jira is set to “Standard” via Exalate?
I would like ServiceNow to automatically open the ‘standard_change_view’ form whenever a change request is created from Jira with the Change Type set to “Standard”.
This question is better suited for a ServiceNow admin. Exalate will pick up a Jira request and create it in ServiceNow, while setting any fields for that entity type that you instruct it to. A ServiceNow admin should then be able to leverage this information to configure the forms and views.