Add link to specific Service Now view in Jira just for few project

Originally asked by Yael on 19 October 2021 (original question)


We created connection between Service Now and Jira, the trigger is on Service Now side.

In the sync we add link to the Service Now ticket on the Jira issue.

Some project want the link on Jira to open a specific view in Service Now, the other projects need the link to open a different view (as it today).

How to do it?


Comments:

Harold Oconitrillo commented on 22 December 2021

Hi Yael,

Unfortunately you cannot customize the view per project, an alternative is to construct a custom field and populate it with the link to the desired remote view link from SNOW.

Kind regards,

Harold Cruz