Originally asked by Harold Oconitrillo on 21 October 2022 (original question)
Hi,
I’m trying to cancel a change request in ServiceNow. I thought it would be as easy as change the status, but it’s not working, is there some other field that I must update to cancel the ticket via Exalate?
Thanks in advance.
Regards
Comments:
Harold Oconitrillo commented on 25 October 2022
Hi,
In order to better assist you, can you please share with us the outgoing and incoming script on both sides?
Harold Cruz
Alejandro Fernandez commented on 26 October 2022
Hi Harold,
I was trying to do it by changing the status to Cancelled in ServiceNow, but it’s not working.
(Jira outgoing script):
(ServiceNow incoming script):
