Originally asked by Andres Martynowicz on 10 March 2022 (original question)
Is it possible to change the name of the executor when exalating in Zendesk?
Originally asked by Andres Martynowicz on 10 March 2022 (original question)
Is it possible to change the name of the executor when exalating in Zendesk?
Answer by Andres Martynowicz on 10 March 2022
In case you want to impersonate a comment in zendesk your should try the following on your incoming script:
replica.addedComments.each { it.executor = nodeHelper.getUser("361777654679") } // replace "361777654679" with the zendesk user id
issue.comments += replica.addedComments
https://docs.idalko.com/exalate/display/ED/How+to+impersonate+a+comment+in+Zendesk