How I can change the executor name in Zendesk?

General Questions
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1

Originally asked by Andres Martynowicz on 10 March 2022 (original question)

Is it possible to change the name of the executor when exalating in Zendesk?

2

Answer by Andres Martynowicz on 10 March 2022

In case you want to impersonate a comment in zendesk your should try the following on your incoming script:

replica.addedComments.each { it.executor = nodeHelper.getUser("361777654679") } // replace "361777654679" with the zendesk user id
issue.comments     += replica.addedComments

https://docs.idalko.com/exalate/display/ED/How+to+impersonate+a+comment+in+Zendesk