Exalate Username change

Use Case
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1

Originally asked by Valeriy Ivanov on 09 November 2020 (original question)

Is is possible to change Exalate user (which is created automatically by the system) to another admin specified name?

Currently in comments it is shown like

Exalate

$username commented:

Is it possible to change it to

Technical Support

$username commented: ?

2

Answer by Francis Martens (Exalate) on 10 November 2020

Sure - have a look at How to impersonate a comment in Jira Server for more details

Comments:

Valeriy Ivanov commented on 10 November 2020

Hi Francis,

Is there a way to do so in Cloud also?

Francis Martens (Exalate) commented on 10 November 2020

yes

How to impersonate a comment in Jira Cloud

3

Answer by Pasquale Scandurra on 04 February 2022

I’m trying to achieve the same. However I didn’t manage to do it.

The replicated comment on the Jira Cloud instance still show exalate despite I have applied the following lines in the incoming flow at the Cloud side

replica.addedComments.``each { it.executor = nodeHelper.getUserByEmail(it.author?.email) }
replica.changedComments.``each { it.executor = nodeHelper.getUserByEmail(it.updateAuthor?.email) }
issue.comments = commentHelper.mergeComments(issue, replica, { it })

Thank you, Pas

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