Exalate 5.0.3-j8 compatibility issues with jira 8.8.1

Originally asked by Alain Lompo on 05 October 2020 (original question)


We are using dockerized Jira and Exalate

We have recently upgraded our Jira server to version 8.8.1

I am trying to install Exalate version 5.0.3-j8 on that platform. The installation process seems to run fine.

However I have noticed a few issues

The Exalate Sub-Menu in the left Panel (when one clicks on Add ons administration) contains only two items:

  • Registration
  • Getting started

both of them display empty pages.

Most importantly, there is no “General settings” menu item. So I cannot enter a proxy user and therefore I cannot create a new connection to another Jira server for example.

I tried everything I could though of to solve that issue without any success.

Additional information:

I have configured a volume in read/write modus to persist the installed plugins datas outside of the container:

It looks like the following:

“./jira/Volumes/var/atlassian/application-data/jira/installed-plugins:/var/atlassian/application-data/jira/plugins/installed-plugins:rw

Any idea about this issue?


Answer by Juan Grases on 17 November 2020

Hi! Could you check the JIra Logs just after trying to access one if this exalate pages and see if any exception appears there?