Difficulties in syncing subtask

General Questions
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1

Originally asked by Eric Ngo on 13 January 2020 (original question)

Hi,

I’m having trouble syncing subtasks in my connection. I’m following the code outlined in https://docs.idalko.com/exalate/display/ED/How\+to\+synchronize\+tasks\+and\+subtasks.

The parent task and the subtask have different custom fields within them. I’m able to get the sub-task created in the cloned board but unable to get the custom fields to sync.

To sync the custom fields, I’m using the following like how I did it for parent’s custom fields:

issue.customFields.fieldA value = replica.customFields.fieldA.value

Should I be using something different for subtask/child tickets?Source: Jira Cloud (old community)

2

Answer by André Leroy-Beaulieu Castro on 14 January 2020

Hi Eric,

No, there shouldn’t be any difference between syncing the custom fields of a parent issue and of a sub-task, what kind of problem are you having, do you get an error? what type of custom field is it?

Thanks,

André

Comments:

Eric Ngo commented on 14 January 2020

Hi Andre,

I’m getting this error message: Could not update issue `24,351`: Field ‘customfield_10174’ cannot be set. It is not on the appropriate screen, or unknown.; Field ‘customfield_10184’ cannot be set. It is not on the appropriate screen, or unknown.; Field ‘customfield_10168’ cannot be set. It is not on the appropriate screen, or unknown.; Field ‘customfield_10179’ cannot be set. It is not on the appropriate screen, or unknown.

They are short text and date fields.

Best,

Eric

last knight commented on 23 January 2020

have you verified screens and custom fields exist on the destination JIRA ?