Sub-task Sync issue

Originally asked by Jillani Fazal on 27 April 2022 (original question)


Hi All, This question is raised by the Exalate customer.

"Hi team, here’s my case:

I have a sub-task in A instance, and I want to sync it to B instance and create a new ticket with non-subtask issue type.
I keep receiving the error “Field Issue type is a sub-task but parent issue key or id not specified.: issuetype.”,
May you help with this case?"

Looking forward for the input - Thank you!


Answer by Jillani Fazal on 29 April 2022

Hi Tony,

Whatever is the issuetracker - It’s just about mapping the sub-task from A to a non-subtask on B.

Please refer to these docs:

https://docs.idalko.com/exalate/pages/viewpage.action?pageId=19629012

https://docs.idalko.com/exalate/display/ED/How+to+synchronize+tasks+and+subtasks

Thank you!