Originally asked by Venkat Ramanujam on 22 February 2024 (original question)
I want to link ABX-53 with two different ticket (TST-83,TST-84) in the same project (TST),
So is it possible to connect the ABX ticket to different TST tickets using the same exalate connection .
Here the TST tickets are linked to ABX ticket via issue linking .
I have a requirement where in, if in a ticket , there are linked issues that exists of a particular link type , so can we configure exalate to only/directly sync the parent issue to its linked issues , that would mean the trigger should not create a new issue & link with the parent , instead it should check if the parent has linked issues (relates to) associated to it , if yes , then the parent ticket should be exalated to the linked issues only .
Comments:
Javier Pozuelo commented on 23 February 2024
Linking issues on different projects is a standard feature in Jira, but I’m quite confused with your requirement.
You want to Link issues from Project A (ABX) to Project B (TST), and for every project A ticket that has linked issues from Project B with the “relates to” type, you would need to exalate the parent ticket (project A) to the linked issues in project B, is this correct? But if this is correct, the issues are already linked to the parent ticket in project A, and you want to link them again with the exalted ticket in project B?
Venkat Ramanujam commented on 23 February 2024
In the above image for example , I need exalate sync between ECSPTEST-49 & TSTCO-80,86 which are linked to it , as of now these are not exalated , we need a config where exalate will pick up the existing linked issues & exalate to it , instead of exalating to a new one in target (in this case TSTCO Project).