How to sync up "Link issue" in a ticket?

Use Case
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1

Originally asked by allenhsieh on 04 November 2020 (original question)

Hi Support,
We have a ticket that is embedded with other project’s ticket in Link issue.
I wonder how to make it sync up?

Does it require an extra script to make it happen?

2

Answer by Francis Martens (Exalate) on 10 November 2020

Hi allenhsieh

You have an issue A1 which is linked to A2 and you would like also to sync A2?

If so - can you check
How to synchronize issue links on Jira Server for more details?

Comments:

allenhsieh commented on 10 November 2020

Hi Martens,
Yes, we did. But it did not work.
Did the code misplaced or is there another thing we need to do?
Receiver Project.

Parent Project.

Francis Martens (Exalate) commented on 10 November 2020

what did not work?

allenhsieh commented on 11 November 2020

the issue link in a ticket did not show in the receiver project.

Juan Grases commented on 11 November 2020

Hi! Are all the issues involve in the links exalated? This approach only work when you have:

  1. Issue A-1 linked with B-1
  2. Exalate both Issues A-1 and B-1
  3. Now new exalated issues (let’s called them C-1 and D-1) are also linked between them.

Also take into account that this only would work between Jiras, which platforms are you using?

Best regards,

Juan

allenhsieh commented on 11 November 2020

Hi Juan,

  1. Issue A-1 linked with B-1
    A-1 and B-1 are issued in different projects.
  2. Exalate both Issues A-1 and B-1
  3. Now new exalated issues (let’s called them C-1 and D-1) are also linked between them.
    C-1 and D-1 are issued in different projects.

Our sync up situation goes like this:
1. Parent site (Jira Service Desk/ Desk) <> Receiver site (Jira Software/ Cloud)
2. In the parent site, issue A-1 has one link issued (in another project)
3. I Exalate issue A-1 to receiver project
4. I expect issue A-1 to show the issue link as well (the issue link is being exalated as well)

That’s why we tried the script above and didn’t see the issue link show and ask for your professional opinion to solve it.

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