Originally asked by Sayan Mondal on 21 March 2022 (original question)
Hi,
We’re trying one private instances of Jira (data center) instances connected with servicenow.
The instance is behind one firewalls,
for creating connection I selected the “I don’t have a URL” on servicenow instance and shared the connection string with the other party. but after they accepted the connection, it stocks on “pending”.
How should I made the connection to work?
excalate is installed in both servicenow and Jira instance.