Originally asked by Matias Vivas on 12 November 2021 (original question)
i updated my synchronization script with new fields from zen side. when I click on publish it indicates the message “request failed returned with status code 500”
Answer by Matias Vivas on 12 November 2021
I receive this email:
Exalate synchronization of the issue 18564 is blocked on issue tracker xxxxxxx
Exalate url: https://zendesknode-ahet-grow-ejam-luck.exalate.cloud
Connection: ualahq_to_jira-issues
Error impact: Issue
Error type: Network error
Communication with the remote side failed with status code: 502. Check the documentation for more details.