Cannot publish recently modified script for connection Xendesk->Jira Cloud

Originally asked by Matias Vivas on 12 November 2021 (original question)


i updated my synchronization script with new fields from zen side. when I click on publish it indicates the message “request failed returned with status code 500”


Answer by Matias Vivas on 12 November 2021

I receive this email:

Exalate synchronization of the issue 18564 is blocked on issue tracker xxxxxxx
Exalate url: https://zendesknode-ahet-grow-ejam-luck.exalate.cloud

Connection: ualahq_to_jira-issues

Error impact: Issue

Error type: Network error

Communication with the remote side failed with status code: 502. Check the documentation for more details.