When publishing new rules (Jira Cloud) it keeps showing the spinner and can't publish anything anymore

Originally asked by Leon Rutten on 20 October 2022 (original question)


We added some rules on the connection sync setting. When pressing publish a message ‘something went wrong’ showed up and now it keeps saying ‘synchronizing’ for 2 hours already and can’t stop or publish anything new…

Help?


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Comments:

Jose Pablo Alpizar Hidalgo commented on 27 October 2022

Hello,
Are you working in visual mode? Also, please send us not only the incoming but also the outgoing script and a screenshot of the entire page containing the error message. As soon as you reply to this comment, we will proceed accordingly.
Regards,