Originally asked by Champ Yarbrough on 27 July 2022 (original question)
When some is attached to a ServiceNow Ticket it is sent to Zendesk 2x’s and show’s up twice conscutivelly in the Zendesk ticket. This happens with all screen shots, etc.
Answer by Jillani Fazal on 02 August 2022
Hi Champ Yarbrough
May I know if the duplicates are occurring after re-connect?