Originally asked by Alastair Wade on 14 July 2023 (original question)
Is there an Exalate workaround for the problem where multiple files attached to a Zendesk ticket with the same filename appear in Jira as the same file attachment duplicated? This is a known limitation in Jira where you cannot attach files to a ticket with the same name but in Zendesk one can. When such a ticket is synced from Zendesk to Jira what appears is a ticket with the same attachment multiple times e.g. Zendesk ticket has 2 different attachments with the same name whereas the newly created synced Jira ticket has 2 identical attachments.
