Zendesk error: Priority is invalid

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Originally asked by Roman on 27 May 2020 (original question)

error: Priority is invalid. How do you fix this type of error on ZenDesk?

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Answer by Roman on 27 May 2020

a very common mistake is when the priority name in the script is written with a capital letter

issue.priority = nodeHelper.getPriority("High")

Priority name on ZenDesk should all be lower case:

issue.priority = nodeHelper.getPriority("high")
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