ZD:- I have a custom field “Customer name” which is a “Multiselect dropdown”
Jira:- I have a custom field “Customer Name2” which is a “Select List (Multiple Choice)”
You can select multiple choice from both, but I cannot Sync or send fields from ZD to Jira or vice versa. Can’t find anything in the documentation about it. Please let me know if there is any query to be used for this case.
Comments:
Tomas Vaitkevicius commented on 30 January 2024
Hello, do you maybe know how to implement it that the other way around too?
Jira “Select List (Multiple Choice)” => Zendesk “multi-select dropdown”
I would appreciate a lot if you could help with this
This works well as long as the values match on both sides. In your case the values would not match as the ZD side send the API name. So you will need a mapping of something similar to: