1 answer
- 210
Figured it out:)) hope that someone will find it useful.
This scenario works when Jira outgoing label is commented.//replica.labels = issue.labels
and the additional script is added:
replica.custom.Fields."Company" = issue.custom.Fields."Company"
Code for ZD incoming:
// Jira value title : ZD tag
def companyMap = [
"Company 1": "t_f_company_1",
"Company 2": "t_f_company_2",
"Company 3": "t_f_company_3",
"Company 4": "t_f_company_4"
]
// Check if the Jira issue has the 'Company' field populated
def companyField = replica.customFields."Company"
if (companyField&&companyField.value) {
// Retrieve 'value' property from 'Company' field in Jira
def jiraCompanyValues =companyField.value
// Map Jira company values to ZD company values using the defined mapping
def zendeskCompanyValues = jiraCompanyValues.collect { companyObject ->
companyMap[companyObject.value] ?: companyObject.value
}.findAll { it != null } // Filter out null values
// Update ZD company field in current issue, ZD company field is referenced by ticket field ID 55555555
issue.customFields."55555555".value = zendeskCompanyValues
} else {
// If 'Company' field is not populated or doesn't exist, set Zendesk company field to null
issue.customFields."55555555".value = null
}- Javier Pozuelo
Hi Tomas,
I'm glad you figured it out. Thanks for providing the answer!
Add your comment...
Hello, does someone maybe know how to sync Jira "Select List (Multiple Choice)" => Zendesk "multi-select dropdown"?
I found a similar case here ZD to Jira - multiselect dropdown Sync that works well but would also need a solution that works the other way around Jira "Select List (Multiple Choice)" => Zendesk "multi-select dropdown"
The mapping should happen based on Jira value to Zendesk value (tag).
I would appreciate it if someone could help!
Hello Tomas,
I will be working on the solution for this and will be updating you as soon as possible.
Regards