What happens if some fields are not included in the original ticket, do the fields get dropped completely? Will the sync not work at all?

Use Case
, , ,
1

Originally asked by Riddhi on 26 October 2020 (original question)

2

Answer by Francis Martens (Exalate) on 27 October 2020

As an exalate administrator you can choose how incoming messages are being processed.
If there is information missing, you are able to either stop the sync, or come up with default values, or just ignore the missing information.

All depends on the business requirements - exalate can accomodate.